Shipping policy

Thank you for shopping with ORNA Fashion Jewellery. Please review our shipping policy carefully before placing your order.

1. SHIPPING DESTINATION

ORNA currently delivers across most major cities and serviceable pincodes within India.

Delivery availability can be confirmed at checkout by entering your pincode.

If courier service is unavailable in your area, we regret the inconvenience.

At present, a single order cannot be shipped to multiple destinations. Separate orders must be placed for multiple addresses.

2. DOMESTIC SHIPPING (INDIA)

We offer:

  • Free Standard Shipping on eligible orders (as displayed at checkout)

Estimated Delivery Time:

  • Standard Shipping: 5–7 working days

Delivery timelines are estimates and may vary depending on location and external conditions.

3. ORDER PROCESSING TIME

Orders are processed within 1–2 working days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

4. SHIPPING PARTNERS

We work with reputed logistics providers such as:

  • Delhivery

  • Blue Dart

  • ShadowFax

  • India Post

  • Other verified courier partners

Courier partner selection may vary depending on service availability in your area.

5. ORDER TRACKING

Once your order is dispatched, tracking details will be sent via email or SMS.

You may track your shipment using the tracking number provided.

6. DELIVERY & ID VERIFICATION

For high-value shipments, courier partners may request government-issued photo identification at the time of delivery to ensure safe handover.

If the original recipient is unavailable, the person receiving the parcel may be asked to present valid ID proof.

7. TAMPERED PACKAGE POLICY

If you suspect that the package has been tampered with before delivery:

  • Please refuse delivery immediately.

  • Inform our support team within 24 hours.

ORNA will not be responsible for tampered packages accepted without reporting at the time of delivery.

8. DELIVERY DELAYS

Delivery may be delayed due to:

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Logistic disruptions

  • Force majeure events

ORNA shall not be held liable for delays caused by circumstances beyond reasonable control.

If we fail to dispatch your order within a reasonable period due to stock issues, you will be notified and eligible for refund to the original payment method.

9. RISK OF LOSS

Risk of loss and ownership transfer to the customer upon successful delivery at the provided shipping address.

10. INTERNATIONAL SHIPPING

(Include this section only if you truly ship internationally.)

ORNA may ship internationally to select countries.

  • Delivery time: 10–21 working 

  • Customs duties and taxes, if applicable, are the responsibility of the customer.

Note: Delivery Time may vary depending upon the circumstances.

11. RETURN & DAMAGE CLAIMS

All return and damage claims are governed strictly by our Return & Warranty Policy.

Claims must be raised within 48 hours of delivery along with a mandatory unboxing video.

Please refer to the Return Policy page for full details.

12. CUSTOMER SUPPORT

For any shipping-related queries, please contact:

Email: onlineorna@gmail.com
Phone/WhatsApp: +91 63988 07649