Terms of service

Welcome to ORNA Fashion Jewellery (“ORNA”, “we”, “us”, or “our”). By accessing our website or purchasing from us, you agree to be bound by these Terms & Policies. If you do not agree, please discontinue use immediately.

1. LEGAL COMPLIANCE

ORNA operates in accordance with applicable laws of India, including but not limited to:

Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
Information Technology Act, 2000

By using this website, you agree to comply with all applicable laws and regulations.

2. ABOUT ORNA

ORNA Fashion Jewellery operates this website through Shopify.

Business Address:
Building No. 89, Munsif Road
Chandausi, Uttar Pradesh 244412
India

Email: onlineorna@gmail.com

3. BUSINESS MODEL DISCLOSURE

ORNA operates as a retail and trading entity in fashion jewellery. Products listed on the website may be sourced from third-party manufacturers, suppliers, or authorized distributors.

ORNA does not manufacture all products unless specifically stated.

While we conduct reasonable quality checks prior to dispatch, certain specifications such as material composition, plating finish, durability, or design elements may be determined by respective suppliers.

ORNA shall not be liable for:

Manufacturing processes at source
Supplier-owned intellectual property
Material sourcing at origin

However, ORNA remains responsible for order fulfillment and handling valid damage claims as per our policy.

4. ELIGIBILITY

You must be legally capable of entering into binding contracts under Indian law to use this website or make purchases.

5. PRODUCT INFORMATION

We strive to ensure accurate product descriptions, pricing, and images. However:

Colours may vary due to display settings.
Minor variations may occur in handcrafted or detailed pieces.
All jewellery sold is fashion jewellery unless explicitly stated.
ORNA makes no representation regarding precious metal purity unless clearly specified in product details.

We reserve the right to modify product information without prior notice.

6. PRICING & PAYMENTS

All prices are listed in INR unless stated otherwise.
Prices are subject to change without notice.
Payments are securely processed via Shopify-supported gateways.
ORNA does not store complete card or banking details.

We reserve the right to refuse or cancel any transaction at our sole discretion.

7. ORDER ACCEPTANCE & CANCELLATION

We may cancel orders due to:

Stock unavailability
Pricing or technical errors
Suspected fraudulent activity
Abuse of return policy
Incomplete or incorrect customer details

If a prepaid order is cancelled, refund will be issued to the original payment method within a reasonable timeframe.

8. SHIPPING POLICY

Delivery timelines displayed at checkout are estimates only.

Delays may occur due to:

Courier service disruptions
Weather conditions
Government restrictions
Force majeure events

Risk of loss transfers upon successful delivery to the address provided at checkout.

ORNA shall not be liable for courier delays beyond our control.

9. RETURNS, EXCHANGES & DAMAGE CLAIMS

To prevent fraudulent claims, ORNA follows a strict verification policy.

Claim Window:

Damage or defect claims must be reported within 48 hours of delivery.

Mandatory Requirement:

A clear, continuous, unedited unboxing video is compulsory.

The video must:

Begin before opening the package
Clearly show sealed packaging
Show full unboxing process
Clearly display the product condition

The following will result in automatic rejection:

Edited or cut videos
Paused recordings
Hidden product areas
Improper or unclear footage

Eligibility:

Return or exchange will only be processed if:

Product is visibly damaged or defective in the unboxing video
Product is unused and in original packaging

Not Eligible:

Returns will NOT be accepted for:

Change of mind
Size dissatisfaction
Personal preference
Minor color differences
Normal wear and tear
Skin sensitivity or allergic reactions

All claims are subject to internal quality verification.
ORNA’s decision shall be final and binding.

10. INTELLECTUAL PROPERTY

All content on this website including:

Logos
Product images
Designs
Text
Graphics

are the exclusive property of ORNA and may not be copied, reproduced, or used without written permission.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

ORNA shall not be liable for indirect, incidental, consequential, or punitive damages.
As a trading entity sourcing products from third-party suppliers, ORNA does not guarantee manufacturing specifications beyond supplier declarations.
We are not responsible for allergic reactions, skin sensitivity, misuse, improper storage, or modification of products.
Total liability shall not exceed the purchase price paid for the product in question.

12. TERMINATION

We reserve the right to suspend, limit, or terminate access to our website if:

These Terms are violated
Fraudulent behavior is suspected
Return abuse is identified

13. FORCE MAJEURE

ORNA shall not be held liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:

Natural disasters
Government restrictions
Pandemic situations
Logistics or supply chain disruptions

14. PRIVACY POLICY

Information We Collect:

Name
Email
Phone number
Billing & shipping address
Order details
Device and browsing data

How We Use It:

Process and fulfill orders
Provide customer support
Send order updates
Improve services
Prevent fraud
Send marketing emails (unsubscribe anytime)

Data Sharing:

We do not sell personal data.

Information may be shared with:

Shopify
Payment gateways
Shipping partners
Analytics providers

Shopify Privacy Policy: https://privacy.shopify.com

We implement reasonable security safeguards but no system is 100% secure.

15. GRIEVANCE OFFICER

In compliance with Consumer Protection Act, 2019:

Grievance Officer: ORNA Customer Support
Email: onlineorna@gmail.com
Address: Building No. 89, Munsif Road, Chandausi, Uttar Pradesh 244412

All grievances will be acknowledged within 48 hours and resolved within 30 days as per applicable law.